Here at Pluss, we love seeing communities succeed, so we have created a range of frequently asked questions. To start exploring the FAQs, click on the relevant drop down arrow.

A user can’t login, how do I identify the issue and help them login?

How do I set-up a facility or service booking?

How do I feature a video within the app?

How do I create a QR code that is linked to my community’s app in the App Store?

Why is the content that I’m creating not saving?

How do I change the names of the menu items in my community’s app?

How do I change the names of the features in my community’s app?

Can I search for a user with only their mobile number or email address?

My image appears cropped in the news feed, how do I fix this?

How do I access the web portal?

Can I send a notification with a news, service, facility, survey or event post after I have created it?

How do I get the formatting right for doing a bulk upload of user data?

How can I view the number of users who have downloaded the app?

Why is my video not embedding properly from YouTube or Vimeo?

Will the time of an event be adjusted for the user according to their time zone?